Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can Contact Us here. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges

If you accidentally order the wrong product upon receipt of your order decide that you need a umbrella for a different style or want a different product - simply reach out to Contact Us.

Once we hear from you, we'll send instructions on how and where to return your package. We will send a replacement upon receiving the return at our workshop.

Damages and Issues

We try to ensure that your goods arrive free from defects. However, should you receive faulty items or the wrong items, please Contact Us here as soon as possible and no later than 7 days after delivery.

Please note that many of our products are handmade and small variations in these products do not qualify as a defect, since it is an expected result in handmade products. In addition, all sales are final for custom orders and clearance products.

Where a refund is requested, we will process the refund to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Once our workshop has received and processed your return, we will notify you via email. We will refund the price you paid for your item to your original payment method, however, we will not refund the cost of express shipping for products that have already been shipped to you.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).